pkoko's Privacy Policy

pkoko ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the pkoko website (pkoko.cam), how we use and store it, and in what circumstances it may be shared with third parties. Reading this policy will help you understand how committed pkoko is to protecting your information.

By registering with pkoko or using our services, you agree to the terms of this Privacy Policy. We reserve the right to update this policy; we will post a notice on the website before any changes take effect.

1. What Information We Collect

pkoko collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

1.1 Information You Provide

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Password (stored in encrypted form)
• Identity verification documents (required during the KYC process)
• Financial transaction information — deposit and withdrawal history, payment methods used (last few digits of bKash, Nagad, or Rocket account numbers)
• Messages sent to the support team via live chat or email

1.2 Automatically Collected Information

Certain technical information is collected automatically while you use pkoko:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identification information (desktop, mobile, or tablet)
• Cookies and session data (see details below)
• Page visits, clicks, game activity, and session duration
• Referral source — where you came from before arriving at our site

2. Purpose of Using Your Information

pkoko uses collected information for the following legitimate purposes:

• Account management: Registration confirmation, login verification, and profile updates
• Age verification: To approve accounts for users aged 21 and above only
• Financial transaction processing: To process deposits, withdrawals, and confirm bonus eligibility
• Support services: To resolve your questions and complaints promptly
• Security and fraud prevention: To detect and prevent suspicious activity
• Responsible gaming: To identify excessive gambling patterns and take precautionary measures
• Platform improvement: To analyze user experience and improve service quality
• Legal compliance: To comply with applicable laws and regulations

3. Information Sharing and Third Parties

pkoko never sells your personal information or transfers it to third parties for advertising purposes. However, we may share information in the following limited circumstances:

3.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with these payment service providers. These organizations are governed by their own privacy policies.

3.2 Technology Service Providers

Limited information may be shared with trusted technology partners for hosting, data analytics, and security services. These partners process information only in accordance with pkoko's instructions and do not use it for their own purposes.

3.3 Legal Obligations

We may be required to disclose information pursuant to a valid order from a competent court or regulatory authority. In such cases, we will make every effort to notify you in advance where possible.

3.4 Business Succession

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new operator, but the terms of this policy will remain in effect.

4. Cookies and Tracking Technologies

pkoko uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Necessary for maintaining login sessions and the basic functionality of the site
• Functionality cookies: Remember your language preferences and session settings
• Analytics cookies: Used to understand page performance and usage patterns

You can disable cookies in your browser settings. However, doing so may prevent you from using some important features of pkoko.

5. Data Retention and Security

pkoko uses industry-standard security measures to keep your information safe:

• SSL/TLS encryption — all data transfers are secured
• Password hashing — passwords are never stored in plain text
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can access information
• Storage in secure data centers with regular backups

5.1 Retention Period

We retain information while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements. Information that is no longer needed is securely deleted.

6. Your Rights

pkoko respects your rights over your information. You may exercise the following rights:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: You may request deletion of your information where there is no legal obligation to retain it
• Right to object to processing: You may object to the processing of your information for specific purposes
• Right to data portability: You may receive your information in a structured format

To exercise the above rights, please contact our support team. We aim to respond within 30 business days.

7. Child Protection and Age Verification

pkoko strictly prohibits use by anyone under the age of 21. We verify age at the time of registration. If we are notified of an account belonging to a minor, we will immediately close the account and delete the associated information. Knowingly collecting or using information from minors is against our policy.

8. International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, pkoko ensures that the standard of data protection is consistent with this policy. Appropriate contractual safeguards are put in place.

9. Linked Third-Party Sites

If the pkoko website contains links to third-party sites, pkoko is not responsible for the privacy practices of those sites. We advise you to review the privacy policies of those sites.

10. Changes to the Policy

pkoko may update this Privacy Policy as needed. For any significant changes, we will post a notice on the website and update the date of the change. Continued use of the site after changes are made will be considered your agreement to the new policy. We recommend checking this page regularly.