pkoko Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the pkoko platform (https://pkoko.cam) and all its services. By accessing the pkoko website, creating an account, or using any of its services, you are automatically considered to have accepted these Terms.

These Terms constitute a legally binding agreement. Please read the entire document carefully. If you do not agree with any part of these Terms, please refrain from using our platform.

1.1 Definitions

• "Platform" refers to the pkoko website, its mobile version, and all associated services.
• "User" or "Member" refers to any person registered on pkoko.
• "Account Balance" refers to the total amount of funds held in a user's account.
• "Bonus Funds" refers to promotional money granted by pkoko.

1.2 Applicable Law

These Terms are governed by applicable laws and regulations. In the event of a dispute, the jurisdiction of the appropriate court shall apply.

Eligibility and Account Registration

2.1 Registration Eligibility

The following conditions must be met to open an account on pkoko:

• You must be at least 21 years of age.
• You will create an account in your own name as a legal individual.
• You will not create more than one account — only one account per person is permitted.
• All information provided at the time of registration must be truthful, accurate, and complete.

2.2 Verification

pkoko may request necessary documents for identity verification at any time. Failure to provide accurate information or submit documents may result in the account being temporarily suspended or permanently closed.

2.3 Single Account Policy

Creating multiple accounts from the same person, household, address, or device is strictly prohibited. If this policy is violated, all associated accounts will be closed and all related bonuses will be forfeited.

Account Security

It is your responsibility to keep your account password and login credentials completely confidential. pkoko will never ask for your password via email or chat.

3.1 User Responsibilities

• Use a strong and unique password.
• Do not share your login credentials with any third party.
• If you notice any suspicious activity on your account, notify our support team immediately.
• Log out properly after each session.

3.2 pkoko's Liability

pkoko is not responsible for any loss resulting from you sharing your password or login credentials with others. You are responsible for all activities carried out from your account.

Financial Transactions

4.1 Deposits

Deposits to the pkoko platform can currently be made via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200.

• Minimum deposit: ৳200 (for each payment method).
• Deposits are generally credited to the account instantly.
• If a transaction is unsuccessful, please contact the relevant payment provider.
• Deposit funds must be sent from an account registered in your own name.

4.2 Withdrawals

Winnings can be withdrawn via bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳800.

• Minimum withdrawal: ৳800.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawal requests are processed after verification.
• Identity verification must be completed before making a withdrawal.
• Withdrawals may be restricted if bonus wagering requirements on the account have not been met.

4.3 Transaction Cancellation

To cancel a pending withdrawal request, please contact the support team. Once a transaction is completed, it cannot be cancelled.

4.4 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳).

Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to receive this bonus:

• A minimum deposit of ৳200 is required to receive the bonus.
• The bonus funds must be wagered 20 times (20x) before withdrawal.
• A set time limit applies for completing the wagering requirements.
• The same person cannot claim the welcome bonus more than once.

5.2 General Bonus Terms

• Bonus funds are not directly withdrawable — they can only be used for betting.
• pkoko reserves the right to modify or cancel any promotion at any time.
• If misuse or fraud is suspected, the bonus will be cancelled.
• Any attempt to claim bonuses from multiple accounts will result in all accounts being closed.

5.3 VIP Program

pkoko's VIP program has three tiers. The weekly cashback rate is determined by tier:

• Bronze: Up to 0.5% weekly cashback.
• Silver: Up to 1.0% weekly cashback.
• Gold: Up to 1.5% weekly cashback.

VIP tier changes are determined based on your overall activity and usage patterns. pkoko reserves the final right to decide on tier changes.

Betting and Gaming Rules

6.1 General Gaming Terms

The pkoko platform offers various types of games and sports betting. All games are operated on a fair play basis. Each game has its own rules that apply.

6.2 Betting Limits

pkoko sets minimum and maximum bet limits for each game or betting market. These limits are subject to change at any time.

6.3 Technical Issues

If a game is interrupted mid-session due to a technical error or connectivity issue, pkoko will make a decision in accordance with the applicable policy. pkoko is not responsible for issues arising from the user's device or internet connection.

6.4 Cancelled or Void Bets

pkoko reserves the right to cancel or amend any bet in the event of technical errors, incorrect information, or exceptional circumstances, and will refund the stake amount where applicable.

Prohibited Activities

The following activities are strictly prohibited on the pkoko platform. Violations will result in account closure and all deposited and winning funds may be confiscated:

• Fraud, deception, or money laundering activities.
• Creating multiple accounts or using another person's account.
• Bonus abuse — in particular, claiming bonuses under multiple identities.
• Using software bots, automation tools, or other unfair means.
• Attempting to gain unauthorised access to the platform's systems or servers.
• Colluding with other users to harm the platform.
• Allowing minors (under 21) to use the platform.

Limitation of Liability

8.1 pkoko's Liability

pkoko is not liable for any indirect damages, loss of profit, loss of data, or any other type of consequential loss. pkoko's total liability shall not under any circumstances exceed the current balance in the user's account.

8.2 Service Interruptions

Services may be temporarily interrupted due to maintenance, upgrades, or unforeseen technical issues. pkoko will notify users as early as possible in such cases.

8.3 Third-Party Services

The pkoko platform includes third-party game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others). These services are subject to their own terms and conditions, and pkoko is not responsible for their operations.

Privacy & Data Protection

pkoko places the highest importance on protecting users' personal information. We use SSL encryption technology to keep your data secure.

• Your personal information is used solely for the purpose of providing our services.
• Information is not shared with third parties except where required by mandatory legal obligations.
• For our detailed privacy policy, please visit the Privacy Policy page.

Responsible Gaming

pkoko believes that gaming should be an entertaining activity. We treat responsible gaming as a core principle.

10.1 Precautionary Measures

• Do not place bets beyond your means.
• Do not place further bets to recover losses.
• Keep an eye on whether gaming is affecting your daily life or relationships.
• If you feel there is a problem, contact our support team.

For detailed responsible gaming guidelines, please visit our Responsible Gaming page.

Account Closure & Suspension

11.1 Closure by User

You can contact support at any time via live chat or email to close your account. Please withdraw any remaining balance before closing your account.

11.2 Suspension or Closure by pkoko

pkoko reserves the right to suspend or close an account in the following circumstances:

• In the event of a violation of these terms.
• If fraud or deception is suspected.
• In the event of failure to verify identity.
• Upon instruction from law enforcement authorities.

11.3 Funds in a Suspended Account

After an account is closed, the process of returning any valid balance will begin following verification. In cases of fraud, funds may be forfeited.

Terms Amendment

pkoko reserves the right to amend these rules and terms at any time. Users will be duly notified of significant changes.

Continued use of the platform after any amendment will be considered acceptance of the new terms. Therefore, please visit this page regularly to stay informed of updates.

If you have any questions about these terms, please contact our support team — via 24/7 live chat or email us at [email protected].